Our shoes are available in whole sizes. Half sizes please size up to the next whole size.
We are working on half sizes and some styles are available for pre-order in half sizes.
Do you ship internationally?
We currently do not ship outside the United States but if you join our mailing list, we'll notify you as soon as we do.
What currency are your prices in?
All our prices are in US Dollar (USD).
What's the status of my order?
You'll receive an email once your order is received, and another email with a tracking number once your order is shipped. Once you receive your order number, you can check its status here.
How do I cancel, change, return, or exchange my order?
Before your order is shipped, you can modify/cancel your order by emailing firstname.lastname@example.org. For returns and exchanges, you can check out our policy and start the return and exchange process on the Returns page.
How does Pre-ordering work?
Pre-order reserves a pair for you while the shoe is still in production and is not ready yet for shipment. Pre-ordering ensures you're first in line to receive our new product once it's available to ship. With pre-orders, we accept payment at the time of order and will ship your order as the style becomes available. The return window starts when the product is shipped rather than pre-ordered.
Can I buy these shoes in person?
We do not have physical locations at the moment. If you join our mailing list, we'll notify you once the shoes are available to purchase in person near you.
Do you offer your comfort technology as a removable insole?
Our comfort design is specially configured for each shoe style, size, and positioning, so it is not a one-size-fits-all insole that can be removed and placed into any other shoe.
Will the comfort technology wear out over time?
We've used a special density EVA material that is designed to endure heavy use. The comfort features of our shoes will outlast the normal wear and tear on the shoes.
Still have questions?
For all other questions, please reach out through our Contact page.